Distance Consultations

In order to maintain social distancing guidelines, we will not be offering in-person consultation for Fall 2020. Instead, we will only be offering online consultations via video calls. This is a new service, so we may experience some technical difficulties and/or be unable to assist you as fully as we would in an in-person appointment. Please bear with us as we learn from this experience and do our best to help as many of you as we can!

Getting Started Video:

Make an Appointment

NEW THIS FALL! We are now offering 30 minute and 60 minute appointments!

The appointment intake form has a few more questions than our in-person appointments so we can be sure to help you to the best of our ability! You will also be asked to upload a draft of your project or share it with us via a link to a cloud-based file sharing program (such as Google Drive, OneDrive, etc.). See “Sharing Your Project with DesignLab” below for help on how to do this.

Video projects:
If you have a draft you would like us to view prior to your appointment, please export it as an MP4 or other non-editable format and upload or provide us a link to the project in the appointment scheduler form. We cannot access your iMovie, Premiere Pro, or Final Cut files.

Audio projects:
If you have a draft you would like us to listen to prior to your appointment, please export it as a WAV or MP3 file format and upload or provide us with a link to the project in the appointment scheduler form. We cannot access Audacity, Audition, or Garageband files.

All Other Projects:
We encourage you to upload or provide a link to a draft of your project when making an appointment.

Make an Appointment by clicking on this button

Note: Appointments must be scheduled at least 2 hours in advance.

Consultation Support

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Does a Distance Consultation Work for your Project?

***Since we are not open for in-person consultation at this time, we are accepting all types of projects for distance consultations!

While we encourage everyone to meet with us however they are able, we recognize that some projects are easier to work with over distance than others. We ask that you upload a draft of your project or share it with us via a link to a cloud-based file sharing program (such as Google Drive, OneDrive, etc.). We typically do not recommend making a distance consultation if you are working on a video or audio project, or other projects that are not easily shareable. If you do need to make a distance consultation for a video or audio project, see “Sharing Your Project with DesignLab” below to learn how to export your project so we can view it.

Communicating During Your Consultation (including Troubleshooting)

What does it mean to consult?
We want your consultation to feel like a conversation, where we will ask questions of you and expect you to ask questions of us. Learn more about what a consultation looks like here.

 

Taking Notes:
During your appointment, we encourage you to take notes however you feel comfortable. We will not have notes to share with you after your appointment, so it is important that you take and save your own notes. If you choose to take notes in the WebEx Meeting, when you leave you will be prompted to save documents from the meeting. Be sure to do so, because if you exit without saving, the notes will be lost forever.

 

Troubleshooting:
Please bear with us, as we are all learning how to conduct consultations. Here are some helpful steps for if you’re having difficulty accessing WebEx meetings:

  1. If you are experiencing difficulty connecting, please first try exiting WebEx teams and trying to re-open the application. You may also need to try to restart your computer.
  2. Email the DesignLab consultant directly to let them know you’re experiencing technical difficulties so they do not cancel your appointment. They will work with you via email to get you connected.
  3. We encourage you to search the UW-Madison’s WebEx Knowledge Base (kb.wisc.edu/webex) for steps to connect.

Following up with DesignLab after your Consultation

You will be receiving communication via our staff’s direct DesignLab email. We encourage you to contact them prior to and during your appointment time using that email (especially for trouble connecting). After your appointment, you may also direct any follow-up emails to that email or to designlab@wisc.edu.

You are also welcome to make another DesignLab appointment for more help!

Help Topics

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Sharing Your Project with DesignLab

You own the rights to your project. DesignLab will not share your project with anyone but our staff internally without your expressed written permission. If you have any questions about what we do with your projects, please email us at designlab@wisc.edu.

 

Files that can be uploaded:

  • Anything on your personal computer
    • Please note that we may not be able to open all files
    • We encourage you to export visual files as PDF or PNG, video files as MP4, and audio files as MP3
  • Google Drive Files
  • DropBox Files

 

How to Share a link to a File or Folder using a cloud-based system:
Google Drive Instructions
OneDrive Instructions
Box.com Instructions
DropBox Instructions
iCloud Instructions

 

How to share video files:
You will need to export your editable file to an MP4, MOV, or other compressed video file that we can view. Below you will find instructions for iMovie, Premiere Pro, and Final Cut Pro. Once you have exported the file, you can share the file with us using any of the cloud-based file sharing services listed above.

Exporting video files from iMovie

Exporting video files from Premiere Pro

Exporting video files from Final Cut Pro

 

How to share audio files:
You will need to export your editable file to an MP4, MOV, or other compressed video file that we can view. Below you will find instructions for iMovie, Premiere Pro, and Final Cut Pro. Once you have exported the file, you can share the file with us using any of the cloud-based file sharing services listed above.

Exporting audio files from Audacity

Exporting audio files from Audition

Exporting audio files from Garageband

Installing WebEx Meetings (with links to help)

Option 1 – Desktop Application:
Campus Software Library*: https://software.wisc.edu/cgi-bin/ssl/csl_download.cgi – Navigate to the “Cisco WebEx Meetings” section and click on the link for your operating system: Mac or Windows.
*Note the Campus Software Library download has been modified for our university’s use. Downloading directly from WebEx.com may not work exactly the same.

Directly from WebEx: https://www.webex.com/downloads.html – The button to download WebEx Meetings will be on the left (no need to download WebEx Teams).

 

Option 2 – Web Browser Extensions:
Chrome: http://www.cisco.com/c/dam/en/us/td/docs/collaboration/webex_centers/esp/Cisco-WebEx-Extension_crx.zip
Firefox: http://www.cisco.com/c/dam/en/us/td/docs/collaboration/webex_centers/esp/cisco_webex_extension_xpi.zip
Safari (has to be done in Safari software): https://help.webex.com/en-us/WBX9000012686/Mac-Users-are-Prompted-to-Install-Extensions-when-Starting-or-Joining-an-Event-using-the-Safari-Brower

 

Option 3 – Tablet/Mobile Application
Visit your App Store (Apple, Google Play, Amazon, etc.) and search “WebEx Meetings.”
***We encourage you to use Option 1 or Option 2, rather than use a tablet or mobile device since the mobile applications have less functionality than the desktop applications and browser extensions.

 

Helpful Links/Videos:
UW-Madison’s WebEx Knowledge Base (KB): https://kb.wisc.edu/webex
Installation Instructions: https://kb.wisc.edu/webex/89217
Getting Started: https://kb.wisc.edu/webex/89041
Getting Started (also): https://it.wisc.edu/learn/guides/getting-started-with-webex-meetings/

Installing Zoom

We will soon be offering appointments via Zoom when it is available to campus. Check back for more updates!